Customer Service Representative

Working hours: Full time hours are 37.5 per week, we are also happy to consider part-time hours (please note, although we can be flexible, you will be required to work full-time hours for the initial training period, up to 12 weeks)

Salary: Starting at £24,785 per annum with opportunities to increase your salary within the first year!

Closing date for applications: 14th June 2026

Start date into role: 10th August 2026  

The opportunity:

We are on a journey of change and transformation. Our ambition is to be the best retail protection provider for our advisers, customers, and colleagues. We are looking for people with a passion for delivering excellent customer service to join us as we bring together all our retail protections teams together within Zurich. 

In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you will be supported and can thrive and grow.  

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing? 

You will be an integral part of our business, supporting our customers and advisers if they have any queries on their application or policy. This role is not about getting through calls quickly – it is about understanding the caller’s needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve! 

The role is up to 37.5 hours per week, working from Monday to Friday between 8.30am and 5.30pm. As well as no evening or weekend working, we offer a hybrid working model so once you’re up to speed you can work from your own home if you prefer for up to 50% of the time.  

What are we looking for?

The ideal candidate will be able to:  

• Always demonstrate outstanding customer engagement skills  

• Demonstrate a positive can-do attitude, always acting with integrity  

• Provide accurate information to advisers, customers and other third parties  

• Apply common sense and pragmatism to achieve appropriate outcomes  

• Support a culture of continuous improvement 

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.  

You will also:  

• Be customer focused with excellent verbal and written communication skills  

• Have a strong attention to detail  

• Be a great team player  

• Enjoy problem solving and building relationships 

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture:

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

Your application:

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.